Refund Policy

If for any reason you're not completely satisfied with your purchase, please email us within 30 days of receiving your order .Include your full name and order number in your email. All return requests must be made by email. Once you have received the return instructions, simply return the unwanted products and we will gladly refund your original payment method for the full purchase price,minus any shipping fees.

If subsequent orders are made after the original purchase of the product, they are not eligible for a refund.
If you're returning multiples of the same item, only one can be opened and used. The other's must be completely sealed, otherwise they are not eligible for a refund.
The customer is responsible for all shipping charges. Original product containers must be returned in order for us to process a refund. For your protection, we recommend that you use a trackable delivery service when shipping the items. Any purchase made by credit card will be refunded to the original credit card. If the original credit card account has expired or been canceled, we can not issue a refund to a different account . The customer will be responsible for any service charges/fees that may be assessed by the credit card or banking institution. The start of the 30 day period is the day courier records successful delivery.
The 30 Day Money Back Guarantee, apply only to purchases made directly through our website.We reserve the right to deny guarantee requests if a customer is abusing the 30 Day Money Back Guarantee.
 

* Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


*Once your return is received and inspected, If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at support@dermoia.com.


*Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@dermoia.com.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

*If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.