FAQ

 Product Information

How long does it take to see results ?
Many people see significant relief and improvement within the first 72 hours of use, but it can take up to three weeks of consistent use to see the full effect.

How long a jar of Eczema Cream will last?
Depending on the condition of your skin, frequency of application and the amount of area covered, a two ounce jar of DERMOIA will last approximately 1 to 2 months.

How should I apply the cream?
Apply DERMOIA 2-3 times a day, or more as needed, on eczema-prone areas. You can apply it before, during, or after an eczema flare-up. Use as often as you'd like.

Does DERMOIA eczema cream work for all skin types?
Yes. Our product will work on all skin types, men and women, regardless of color and ethnicity

Where can I use DERMOIA eczema cream on my body?
Use on any area of your skin, even on delicate regions like your eyelashes and around your mouth.The only places we don't recommend applying DERMOIA are inside the eyes, nose, mouth, ears and etc.

WARNING: For external use only. When using this product avoid contact with eyes.Stop use and ask a doctor if Condition worsens. Keep out of reach of children. If swallowed, get medical help right away.

Is the product safe for babies?
DERMOIA is safe for use by any age group, including kids.

Can I use the product during Pregnancy or Breastfeeding?
There are no known safety concerns regarding the use of cosmetic products during pregnancy. However,  all women who are pregnant, breastfeeding, or planning to become pregnant are advised to seek the advice of a doctor if they have any particular concerns about the use of skin care products.

How should I store The product?
DERMOIA can be stored at room temperature for 6 months if it is opened and or for up to 2 years / The expiration date if stored sealed in your fridge.

Do your products contain fragrance?

No, DERMOIA is fragrance free, made with all natural ingredients.

No, Our product is cruelty free.

Which ingredients are in DERMOIA Eczema cream?

Active ingredients,Colloidal Oatmeal 1%
Inactive ingredients: Allantoin, Aloe Barbadensis Leaf (Aloe Vera Gel),Juice, Arnica Montana Flower Extract, Aqua (Deionized Water),Butyrospermum Parkii (Shea) Butter, Calendula Officinalis Extract,,Camellia Sinensis (Green Tea) Extract, Caprylic/Capric Triglyceride,Ceramide NG, Ceramide NP. Cetearyl Alcohol, Chamomilla Recutita,(Chamomile) Extract, Citric Acid, dl-Panthenol, Ethylhexylglycerin,Euterpe Oleracea (Acai) Extract, Glycerin, Glyceryl Stearate, Glycyrrhiza,Glabra (Licorice) Extract, Helianthus Annuus (Sunflower) Oil, Hyaluronic,Acid, Isopropyl Myristate, Magnesium Aluminum Silicate, Manuka Honey,Melaleuca Alternifolia (Tea Tree) Oil, Niacinamide, Linum Usitatissimum,(Flaxseed) Oil, Oryza Sativa (Rice) Bran Oil, Passiflora Incarnata,(Passion Fruit) Extract, Persea Gratissima (Avocado) Oil,,Phenoxyethanol, Simmondsia Chinensis (Jojoba) Oil, Stearic Acid,Tocopheryl Acetate (Vitamin E), Xanthan Gum.

Which ingredients are in DERMOIA Eczema Shampoo?

Aloe Barbadensis (Aloe Vera) Leaf Juice Organic, Cocamidopropyl Betaine,Propanediol, Decyl Glucoside,GlycerinVegetable, Niacinamide (Vitamin B3), Zinc Oxide, Mica, Avena Sativa (Colloidal Oatmeal)Kernel Flour, Centipeda Cunninghamii (Cehami) Extract, Leptospermum Scoparium Mel (Manuka Honey), CitrusSinensis (Sweet Orange) Oil Organic, Xanthan Gum, Tapioca,Cellulose Gum, Benzyl Alcohol, Salicylic Acid,Sorbic Acid, Phenoxyethanol,Ethylhexylglycerin.

Which ingredients are in DERMOIA Eczema Conditioner?

Aloe Barbadensis (Aloe Vera) Leaf Juice Organic, Behentrimonium Methosulfate, Cetearyl Alcohol,Dimethicone, DL-Panthenol (Vitamin B5), Leptospermum Scoparium Mel (Manuka Honey), GlycerinVegetable, Avena Sativa (Colloidal Oatmeal) Kernel Flour, Niacinamide (Vitamin B3), Citrus Sinensis (Sweet Orange) Oil Organic, Zinc Oxide, Centipeda Cunninghamii (Cehami) Extract, Phenoxyethanol,Ethylhexylglycerin.

Which ingredients are in DERMOIA Aloe Vera Gel?

Aloe Barbadensis Leaf Juice*, Glycerol, Leptospermum Scoparium (Manuka) Mel Carbomer, Viola tricolor (violet) hydrosol water*, Water and Glycerin and Calanthe Discolor Extract and Xanthan Gum (Orchistem), Sodium Hydroxide, Malus Domestica Fruit Cell Culture Extract (and) Xanthan Gum (and) Glycerin (and) Lecithin (and) Phenoxyethanol (and) Water (Apple Stemcell), Cucumis Sativus (Cucumber) Fruit Extract & Mentha Spicata Flower/Leaf/Stem Extract & Geranium Maculatum Extract & Citrus Aurantium Amara (Bitter Orange) Flower Extract, Phenoxyethanol (and) Ethylhexylglycerin.

DERMOIA is manufactured in the United States in an FDA-registered and GMP certified facility.

Orders

What payment methods do you take?
We accept Visa, Master Card, Discover, American Express, and PayPal.

Is it safe to order online?

All pages that provide personal credit card information use Secure Server Software (SSL) encryption technology. SSL is an industry standard and one of the most secure transactional software available today. DERMOIA uses secure technology, privacy controls, and  employee access restrictions to protect your personal information. DERMOIA will only charge your credit card if you confirm your purchase from us. We do not store credit card information or process  recurring billing or monthly charges. You will only be charged when you purchase on our website and confirm the transaction through the checkout process.

Can I cancel or change my order?
If you need to make a change or cancel an  order, please contact us for assistance as soon as possible. Please note that once an order has been processed by our warehouse, we are unable to change or cancel your order.

Do you offer samples?
At this moment we don’t offer samples but you are back with a 30 days money back guarantee.This means that within 30 days you can try and like our products or return them for a full refund. It can be returned regardless of the amount of bottle used.No questions asked.

 
Do you offer Wholesale?
For information about wholesale please contact our customer service.

Shipping and Return

How long will my order take?
After Placing your order we will process the orders for up to 24 hours.Orders that have been placed on Holidays or weekend will be ship on the next business day.If you live in the U.S., you can typically expect your shipment to be delivered within 3 - 7 business days from the shipping date. International orders may take 7 - 21  business days to arrive.

What's the tracking number for my order?
You can find the tracking number for your order in your shipping confirmation email. If you aren't able to find this email, we'd recommend checking your spam folder. Feel free to contact us if you're not able to find your tracking number and we're happy to send you your tracking information.

What is your return Policy?
If for any reason you're not completely satisfied with your purchase, please email us within 30 days of receiving your order .Include your full name and order number in your email. All return requests must be made by email. Once you have received the return instructions, simply return the unwanted products and we will gladly refund your original payment method for the full purchase price,minus any shipping fees.
If subsequent orders are made after the original purchase of the product, they are not eligible for a refund.
If you're returning multiples of the same item, only one can be opened and used. The other's must be completely sealed, otherwise they are not eligible for a refund.
The customer is responsible for all shipping charges. Original product containers must be returned in order for us to process a refund. For your protection, we recommend that you use a trackable delivery service when shipping the items. Any purchase made by credit card will be refunded to the original credit card. If the original credit card account has expired or been canceled, we can not issue a refund to a different account . The customer will be responsible for any service charges/fees that may be assessed by the credit card or banking institution. The start of the 30 day period is the day courier records successful delivery.
The 30 Day Money Back Guarantee, apply only to purchases made directly through our website.We reserve the right to deny guarantee requests if a customer is abusing the 30 Day Money Back Guarantee.